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Archive for the ‘ITIL’ Category

Today at the VALA 2008 conference, I have had conversations with vendors and librarians from every sector representing every state in Australia. The common thread I have heard is frustration with shared services models for ICT support, which block or restrict services that libraries need to function and provide services to their clients. Twelve months ago I [...]

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ITIL and libraries

The worst thing about ITIL and libraries is trying to find what anyone has written about the topic, because ITIL has the word ‘library’ as part of its title. Any search results in thousands of hits about ITIL, and it is very difficult trying to find something relevant to libraries. So if anyone has any great references, I’d [...]

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As I indicated in an earlier post, the model which most interests me is one where the support for library IT is shared in some way.  The reasons it interests me is that if it is done properly, it can be the most efficient and most effective. And it seems so often it is a [...]

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